Privacy Policy

1. About This Privacy Policy

Gati Movers India respects the privacy of visitors and customers. This policy applies to information collected through our website, https://gatimoversindia.com/, and through communications initiated in connection with our services.

In this policy, “we”, “us” and “our” refer to Gati Movers India. “You” refers to a website visitor, prospective customer or customer.

This policy should be read together with any specific notice or consent request presented when you submit information through our website or communicate with us.

2. Information We May Collect

We collect information that you voluntarily provide or that is generated through your use of the website, depending on the features and technologies in operation.

A. Contact and identity information

• Name.
• Mobile or telephone number.
• Email address.

B. Moving and relocation information

• Pickup and delivery locations or addresses.
• Type of relocation or moving service requested.
• Details of household goods, furniture, vehicles or office items that you choose to share.
• Preferred moving date, schedule and other service requirements.

C. Communication information

We may receive and retain the details and contents of enquiries, messages, emails, telephone communications and service-related discussions that you voluntarily share with us.

D. Technical and usage information

Depending on the website configuration and tools in use, technical information may include IP address, browser type, device information, pages visited, referring pages, approximate location derived from technical information and website interaction data.

3. Why We Collect and Use Information

We may process the information described above for specific business purposes, including:

• Responding to enquiries and requests for quotations.
• Understanding your packing, transportation and relocation requirements.
• Coordinating pickup, delivery and service-related communication.
• Contacting you about an enquiry or a service you have requested.
• Maintaining customer, enquiry and business records.
• Improving website functionality, customer experience and service communication.
• Monitoring website performance and advertising effectiveness where relevant tools are used.
• Detecting spam, fraud, misuse and security incidents.
• Complying with applicable laws and responding to lawful requests.

We will use personal information for the purpose communicated to you or another purpose permitted by applicable law. Where consent is required, we will seek it in the applicable manner.

4. Website Enquiry Forms

When you submit an enquiry through a form on our website, the information you enter may be used to respond to your request and understand the services you need.

Depending on the form configuration, submitted information may be processed through our website platform, form plugin, email system, hosting provider or other technical service providers involved in delivering the enquiry.

We request visitors to provide accurate information and only the details reasonably required for their enquiry.

Submitting an enquiry does not automatically mean that you have agreed to receive unrelated promotional communications. Where consent is required for marketing, it should be obtained separately.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags or similar technologies depending on the tools and services installed on the website.

These technologies may be used for:

• Essential website functionality and security.
• Remembering certain website preferences.
• Understanding website traffic and visitor interactions.
• Measuring advertising performance and conversions.
• Supporting advertising and remarketing features, where enabled and permitted.

Cookies may be set by our website or by third-party services integrated into it. Their exact names, duration and providers depend on the active website configuration.

You can manage cookies through your browser settings. Where consent is legally required, applicable non-essential tracking technologies should operate according to the visitor’s consent choices.

If a cookie consent tool is provided on the website, you can use its available controls to manage or change your preferences.

6. Google Ads, Google Analytics and Advertising Services

We may use Google services or other advertising and analytics technologies to understand website activity, measure advertising performance and improve the relevance of our advertising.

Depending on which services are actually enabled, these technologies may use cookies, advertising identifiers, tags or similar technologies to collect technical and interaction information.

Google Ads

If Google Ads conversion tracking, remarketing or related advertising features are enabled, certain website interaction information may be shared with Google for measurement or advertising purposes, subject to applicable settings, policies and consent requirements.

Google Analytics

If Google Analytics is installed, it may process website usage and technical information to provide reports about website traffic and visitor interactions. The information processed depends on the Analytics configuration and privacy settings.

Important safeguards

• We do not intend to send enquiry form contents, plain-text email addresses or phone numbers to Google through ordinary advertising or analytics tags.
• Personal information should not be placed in page URLs, tracking parameters or event names sent to advertising platforms.
• Advertising and analytics tags should be configured according to applicable consent requirements and the relevant platform policies.
• Where consent is required, relevant tracking should respect the visitor’s choice.

Google may process information under its own privacy terms. For more information, visit How Google uses information from sites or apps that use its services.

7. WhatsApp, Telephone and Email Communication

You may contact Gati Movers India through telephone, email or WhatsApp using the contact options displayed on our website.

When you choose to communicate through these services, the information you share may be processed by the relevant service provider under its own terms and privacy policy.

We may use the information you provide in these conversations to respond to your enquiry, discuss relocation requirements and coordinate requested services.

Please review the privacy terms of the relevant communication platform before sharing information through it.

8. When We May Share Information

We do not intend to sell or rent your personal information to third parties. Information may be shared where reasonably necessary for the purposes described in this policy, including:

• Service providers: Website hosting, technical maintenance, email delivery, enquiry management and other operational support providers.
• Moving-related partners: Personnel or service partners who need relevant details to help coordinate a service requested by you.
• Analytics and advertising providers: Providers such as Google, where the relevant technologies are enabled and their use is permitted.
• Legal and regulatory authorities: Where disclosure is required by applicable law or valid legal process.
• Protection and security: Where reasonably necessary to investigate fraud, misuse, security incidents or protect legal rights.

We aim to limit shared information to what is reasonably necessary for the relevant purpose. Third-party providers may process information under their own applicable terms and obligations.

9. Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Such measures may include appropriate website security, access restrictions, secure communication methods and reasonable safeguards with relevant service providers.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle information responsibly and address security concerns appropriately.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing requested services, maintaining business records, resolving disputes and meeting legal requirements.

Retention periods may vary depending on the type of information, the nature of the enquiry or service and applicable legal obligations.

When information is no longer required, reasonable steps may be taken to erase it or otherwise handle it in accordance with applicable requirements.

11. Your Privacy Choices and Rights

Subject to applicable law, you may have rights in relation to personal information that you have shared with us. These may include:

• Requesting information about the personal data we process about you.
• Requesting correction or updating of inaccurate information.
• Requesting erasure of personal information where applicable.
• Withdrawing consent where processing is based on your consent.
• Raising a grievance or privacy-related concern.

To make a request, contact us at info@gatimoversindia.com with the subject line “Privacy Request”. Please describe your request clearly.

We may ask for reasonable information to verify your identity and locate the relevant records. We will handle requests in accordance with applicable law. Certain information may need to be retained where a lawful exception or obligation applies.

Where consent is the basis for processing, you may withdraw it through the available contact or consent controls. Withdrawal does not affect processing already carried out lawfully before the withdrawal.

12. Children’s Privacy

Our website and relocation services are intended for general customers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child’s personal information has been provided to us improperly, please contact us so that we can review the matter and take appropriate steps as required by law.

13. Third-Party Websites

Our website may contain links to external websites, platforms or services. These third parties may have their own privacy policies and data-handling practices.

We do not control external websites and are not responsible for their content, security or privacy practices. We encourage you to review the relevant privacy policy before providing information to an external service.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or applicable legal requirements change.

Any updated version will be published on this page with a revised effective or updated date. Please review this page periodically to remain informed about our privacy practices.

15. Contact, Privacy Requests and Complaints

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right or want to raise a complaint about the handling of your personal information, please contact us using the details below.